Looking for a job in IT? Get the interview right
It may be a job seekers market, with businesses struggling to fill key IT positions, but that doesn’t mean an interview will automatically lead to a job offer. Andrea Banks, CEO of ITSM recruitment...
View ArticleKaren Ferris on powering your ITSM product migration
Those service desks planning to source solutions at SITS13 are being offered migration and project planning advice from renowned international speaker and trainer, Karen Ferris. Ferris will share her...
View Article25+ years experience, 21st century ITSM?
One of the industry’s longest serving ITSM software suppliers, Richmond Systems, will show how it has blended traditional service values and processes with cutting edge design and integration at...
View ArticleRudderless ITSM part 1: how do we navigate our community to calmer seas?
Two forces – the relentless pace of change in the business technology space birthing challenges such as BYOD, and the apparent demise of ITIL as the ITSM industry’s guiding light, has left a feeling of...
View ArticleSITS13 preview part 3 – join the industry’s biggest stars
Alongside a stacked education programme, which includes for the first time keynote sessions from Gartner, SITS13 also offers myriad opportunities to learn directly on the showfloor. LANDesk invites...
View ArticleRudderless IT part 2 – plotting a new course for ITSM
In part one of our investigation into ‘Rudderless ITSM’ and what should be steering the industry to more prosperous waters, we considered the changing role of ITIL, the importance of service management...
View ArticleStop the press: latest SITS13 news
With the Service Desk and IT Support Show (SITS13) just days away, we round-up the last minute announcements, including extra opportunities to win prizes and receive free research. Stand 200 will find...
View ArticleSITS13 breakfast briefing – laying down the metrics gauntlet
The scale of the ITSM metrics challenge was starkly illustrated at the first session of SITS13, with the majority of the breakfast briefing audience admitting they don’t yet produce reports which show...
View ArticleSITS day 1 – latest show news
More than 85 vendors are showing their latest and greatest at SITS13 starting today, here’s a summary of the day one news announcements. Certero is demonstrating its newly launched AssetStudio v4 on...
View ArticleService desks must become business champions
Service desks are capable of solving myriad non-IT business challenges which could elevate its status immeasurably as it helps deliver bottom-line benefits. Speaking at SITS13, Eric Wright, managing...
View ArticleIt’s About Priorities, Not Service Levels
Resident IT support expert Noel Bruton continues his series addressing today’s key service desk challenges. Here he pokes one of ITSM’s crumbly cornerstones, the service level and reveals why these...
View ArticleCAPTCHA tests accused of discrimination
Organisations that use CAPTCHA tests to differentiate between humans and computers for anti-spamming and other nefarious activities are being warned that they risk alienating a growing number of...
View ArticleICCM customers assured: buyout makes us stronger
The buyout of ITSM software provider ICCM by information management specialist OpenText will benefit customers of both businesses by creating a wider portfolio more suited to tackle current and future...
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